Our Terms

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If you are not satisfied with our service, we make it our priority in scheduling a revisit as soon as possible if we missed anything, free of charge. We do not give refunds for completed services.

Feel free to modify or cancel your services 24/7. 

Customers have 48 hours prior to a confirmed service to modify or cancel their booking for a full refund. To help recover for lost time, a $100 cancellation fee does apply if our client needs to cancel within 48 hours of confirmed service. Please contact us if you need to reschedule at least 48 hours before confirmed service to avoid the cancellation fee.

Although rare, if our technicians need to reschedule due to an emergency or other unforeseen event, you will not be charged and we will work with you in providing an alternative time or day to complete your requested service at a discounted rate.

Our one-time and occasional customers can expect us to follow up within 48 hours of arrival to confirm your appointment and services. 

Our technicians are equipped with company-approved cleaning tools and supplies necessary to get the job done efficiently and professionally.

Transparency is important to us, too. If you have any questions at all, don‘t hesitate to reach out 24/7.

Please allow us a 15-minute arrival window of the confirmed scheduled time. We factor in travel time however please understand there are instances such as heavy traffic, construction, or inclement weather that are out of our control. 

Providing Access - In the event we cannot gain access, we will need to charge the standard $100 cancellation fee to partially cover our loss of time. If contactless entry or contractor key box is required, please give us details during booking confirmation.

Space is Empty - The area must be cleared of any bio-hazards and personal items such as those left behind by a previous tenant or contractor. We are not allowed to throw away items that are not ours and will be unable to clean areas that are blocked by such items. This included items inside of cabinetries. We do not charge for areas we are not able to clean.

Active Utilities - Our technicians will need working electricity and running water to perform service. 

Plumbing Unclogged - Toilets, sinks, and tubs must be free of major clogs and floors must be free of overflow water and human waste.

Existing Floor Damage - Fixing or removing existing damage on floors such as pet urine and stains are not the responsibility of our technicians and will need to be addressed by a flooring specialist.

Invoices are sent at the end of service and due within 14 days. We accept cash or payment via our secured online payment system using debit or credit cards or ACH accounts.

To pay via our online booking system, you will receive an email invoice containing information and a link to pay for services through our secured portal. If payment is not received within 24 hours of service, it will be subjected to a collections agency.

Are you looking for something regular? We offer bulk cleaning service packages geared towards commercial apartment buildings, real-estate agents, and landlords.

Upon arrival, technicians are required to ventilate the room they are working in, wash and disinfect their hands frequently, and wear masks and gloves while cleaning. 

Ensuring the safety of our technicians is a top priority. We cannot climb unsafe ladders, lift anything over 50 pounds, clean questionably unsafe light fixtures, clean up extremely tough mold, human or pet waste, and/or bodily fluids. 

Our technicians reserve the right to leave upon arrival if the space is deemed unsafe to enter, is in extreme condition, or they feel threatened. In these cases, the standard cancellation fee will apply and we will work with our client to reschedule.

We will reach out to you within 48 hours of booking to obtain more information about your project.

Expect us to follow up within 48 hours of arrival to confirm your appointment and services. To receive a more accurate timeframe of completion, we ask that you provide a description and/or photo walkthrough showing the current condition. 

Please allow for 30-minute time-frame of arrival due to unforeseen obstacles such as traffic. 

For peace of mind, we take 360-degree high resolution before and after photos and/or video as part of our documentation process. 

In the event that we find upon arrival broken and/or damaged property such as blinds, we cannot be held responsible. 

We cannot be held liable for reasonable wear-and-tear damage. In the event that a technician does damage property while performing a service, reasonable reimbursement will be made with approval of our insurance, and following a review of the replacement receipt or quote. Pine & Soda is fully insured. Our technicians are required to report any damage by the end of service to the property manager or owner. Our clients are required to report damage within 24 hours after service completion.

Your information is your information. We do not sell or distribute any of your personal information. Ever.